FAQs

🛒📦 Orders

• How do I place an order? Simply add your chosen products to the cart and proceed to checkout. Enter your shipping and payment details, then confirm your order to complete the process.

• Can I modify or cancel my order? Please contact our Customer Service within 24 hours. We can assist with changes or cancellations as long as the order has not yet been dispatched.

• How can I track my shipment? Once your order is on its way, we will email you a tracking link. 

 

🚚 Shipping & Delivery

• Which countries do you ship to? Currently, we ship exclusively within Italy.

• What is the estimated delivery time? Delivery typically takes 2 to 3 business days.

• What are the shipping costs? We offer a flat shipping rate of €9 for orders under €50. For all orders exceeding this amount, delivery is complimentary.

• What happens if I am not home at the time of delivery? The courier will leave a notice with instructions to schedule a second delivery attempt or to collect your package from a designated pick-up point.

 

🔄 Returns & Right of Withdrawal

• Can I return a product? Yes, you have 14 days from the date of receipt to exercise your right of withdrawal.

• How long does a refund take? Refunds are processed within 14 days of receiving your return and will be credited back to your original payment method.

• Who covers the return shipping costs? Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

 

🍷 Products

• What kind of products do you offer? We focus on fine wines, olive oils, and spirits.

• How should I store the products? Storage recommendations are provided on each individual product page.

 

💳 Payments

• Which payment methods do you accept? We accept major credit cards (Visa, Mastercard, Maestro, AmEx) and PayPal.

• Are the payments secure? Absolutely. We utilize certified, secure payment protocols to ensure your data is always protected.

• Can I pay on delivery (COD)? No, cash on delivery is not currently available.

 

💬 Customer Support

• How can I contact you? You can reach us via the “Contact Us” form or by email. We aim to respond to all inquiries within 24 hours.

• When is Customer Service available? Our team is available during standard business hours; we guarantee a response within one business day.

Where are you located? Our headquarters are located at: Fontezoppa, Contrada San Domenico 38, 62012 Civitanova Marche Alta (MC), Italy.